Mystery Golfer

Are you curious what your customers experience when they visit your golf course?

Do you know how your staff deal with customers? Are sales opportunities optimally exploited? The Golf Media Group has created the Mystery Golfer© concept with the aim to provide Golf courses an objective view of how the customers' experience the level of service.

Undercover scan

The Mystery Golfer© will perform an undercover scan on the golf course with the focus on Customer experience and Sales opportunities. It critically explores the experiences gained from the moment the mystery golfer reserves a tee time up to the moment of leaving the golf course and the process of after sales.

Review and advice

The review will focus on the following components:

• Internet site 
• Email
• Telephone
• Course
• Sales / Pro Shop/ Reception
• Catering
• Dressing room
• Rental Equipment
• Costs Service

Above are some of the topics the Mystery Golfer will focus on. In cooperation with the Golf course the Mystery Golfer can focus on one aspect of the Golf course that needs improvement.

More info?

For more information about the Mystery Golfer please contact us via phone +31(0)76 888 3050 or mail us at info@golfmediagroup.nl